Make feedback fun with smiley face surveys!
Use the power of smiley face surveys to gain invaluable insights into customer and employee satisfaction. Our universally recognised smiley face scale ensures exceptional response rates and accurate feedback on experiences.
TRY IT FREEAlready using Surveyapp? Sign in.
You're in happy company
We're helping thousands of companies get their customer experience and employee engagement right.
So, what exactly is a smiley face survey?
Utilizing a 2 to 5 point smiley face rating scale, a smiley face survey captures customer feedback using emojis displaying different expressions. Customers simply choose the emoji that best represents their experience, from a frown for a less-than-ideal encounter to a radiant smile for an exceptional one.
Why use smiley face surveys?
With Smileys surveys, you can gather instant feedback, gaining insights into whether customers are happy or not with your brand or service, allowing you to quickly identify any issues and address them.
Simplicity
Smiley face surveys are straightforward and easy to understand, making them accessible to a wide range of respondents.
User-Friendly
Respondents can quickly select a smiley face that represents their sentiment, eliminating the need for lengthy written responses.
Universal Understanding
The use of smiley faces as a rating scale is widely recognized and understood across the globe, overcoming language barriers and ensuring clear and consistent feedback interpretation.
Time-Efficient
Smiley face surveys are completed faster compared to surveys that require written responses, enabling higher response rates and reducing respondent fatigue.
Engaging and Interactive
The visual nature of smiley face surveys enhances respondent engagement, making the survey experience more enjoyable.
Actionable Insights
The collected data from smiley face surveys provides valuable insights into customer or employee satisfaction, allowing organizations to identify areas for improvement and enhance experiences.
Versatility
Smiley face surveys can be used in various contexts, such as customer satisfaction, employee feedback, event evaluations, and more.
Cost-Effective
Implementing smiley face surveys is a cost-effective solution, as they require minimal resources and can be easily administered on a tablet, Survey Kiosk, Smiley Buttons or online.
When to use smiley face surveys
Smiley surveys can be used in a variety of situations to measure customer satisfaction, whether on-premise or online, including:
Customer Service Feedback
After a customer has interacted with your customer service team, a smiley survey can be used to gauge their satisfaction with the service they received.
Event Feedback
After hosting an event, a smiley survey can be used to gather feedback from attendees on their overall experience and satisfaction.
Post-Purchase Feedback
After a customer has made a purchase, a smiley survey can be used to gather feedback on their experience and satisfaction with the product or service.
Website or App Feedback
After a customer has used your website or app, a smiley survey can be used to gather feedback on their user experience and overall satisfaction.
Post-support surveys
By collecting feedback after ticket closures, you can uncover strengths and areas for improvement, ensuring continuous enhancement of customer service across the board.
Employee Satisfaction
Smiley surveys can also be used to measure employee satisfaction, allowing you to gather feedback on the work environment, company culture, and more.
Student Feedback
Smiley face surveys can be used in schools and universities to get feedback from students about the student experience and also on classes and lectures.
Regular Feedback
Smiley surveys can be used on a regular basis to collect ongoing feedback from customers, allowing you to monitor and improve customer satisfaction over time.
How to distribute your smiley face survey
Gathering feedback with Surveyapp is a breeze. Our online survey platform enables you to effortlessly create smiley face surveys that can be distributed through various channels and on various devices.
Tablet App
Gather instant feedback with smiley face surveys using a tablet, even when offline. Enjoy the flexibility to collect data anywhere – whether you’re capturing customer feedback, gathering leads at an expo stand, conducting on-street market research or even carrying out an on-site audit.
Learn MoreSmiley Buttons
In bustling areas with high foot traffic, Smiley Buttons are ideal for swift feedback check-ins. With their recognizable smiley icons, they promote maximum engagement, leading to remarkably high response rates.
Learn MoreSurvey Kiosk
Uncover the truth behind customer and employee satisfaction with SurveyKiosk - an easily scalable and fully managed smiley feedback kiosk solution that captures real-time insights at every touchpoint. Dive deep into the reasons behind happiness or discontentment, empowering you to make data-driven improvements.
Learn MoreEmail Surveys
Efficiently gauge customer and employee sentiments by sending personalized email surveys in a timely manner. Track various experience metrics such as NPS, eNPS, CSAT, or Customer Effort Score to gain valuable insights.
Learn MoreWeb
Easily gather online feedback through various channels such as links, QR codes, email signatures, and social media. Seamlessly integrate Surveyapp into your website to capture feedback without interrupting the browsing or shopping experience.
Learn More
Real-time feedback
Get real-time feedback and alerts on the things that matter to you with our app push notifications, SMS and Email Alerts. Get the key insights you need at any time and collaborate with your team on urgent issues flagged up, with our Manager App and case management system.
Find out more
Unlock a deep understanding of user happiness through comprehensive reporting and advanced analytics
Unleash the power of Surveyapp analytics to simplify your workload: extract valuable insights from customer feedback, delve into root causes, and establish connections between feedback and specific timeframes or locations. Let our analytics handle the heavy lifting, leaving you free to focus on actionable improvements.
- Find out the real reason behind the smiley face ratings.
- Monitor customer sentiment over time and identify the root causes of customer dissatisfaction.
- Uncover and track specific patterns, witnessing the impact of your improvements firsthand.
- Compare different locations and touchpoints to identify areas with potential for growth.
- Visualize feedback data effortlessly, send reports directly to your inbox on a scheduled basis.
- Monitor feedback on the go with Surveyapp Manager app.
Real-time dashboards at your fingertips
With Surveyapp, you'll gain insights into the voice of your customers like never before. Instantly ready for analysis, make informed decisions based on the wealth of real-time information at your disposal.
- See your smiley feedback scores as they come in.
- Monitor and track KPIs such as response rates, Customer Satisfaction Score (CSAT) or Net Promoter Score (NPS).
- Compare current KPIs to previous periods so you know you are always improving on past performances.
- View metrics for multiple survey campaigns, all in one dashboard.
From smiley feedback to action
Armed with Surveyapp’s in-depth reports, you can target improvements to your organisation on the things that will make your customers or users happiest.
Decision-making with feedback-driven improvements
Empower your team to take proactive steps based on valuable customer insights and drive continuous improvement every day. Stay in the loop with email reports, alerts, and integrations such as Slack and MS Teams that ensure feedback reaches the right individuals who can drive meaningful change.
Expand success throughout your organization
Foster knowledge sharing and compare customer satisfaction among store or location managers to replicate local achievements company-wide.
Close the feedback loop
By integrating Surveyapp with your help desk, you can seamlessly close the loop, transforming dissatisfied customers into loyal advocates. Each feedback received becomes a valuable opportunity to enhance and nurture your customer relationships, fostering long-lasting loyalty and success.
Take actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchTake actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchSee what Surveyapp can do for your business
Get your CX program up and running in days, not months.