Stand out with Surveyapp feedback kiosks
SurveyKiosk - The perfect solution for collecting feedback in busy locations
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We're helping thousands of companies get their customer experience and employee engagement right.
It's all about the feedback experience
Engaged users deliver the best-quality feedback. Surveyapp does this by being familiar, intuitive and visual – asking questions in a human, conversational style to encourage interaction and deliver a high response rate.
Put a smile on your customers’ faces
Surveyapp’s smiley survey terminals are easy to set up, allowing your customers to answer quick, focussed and thoughtfully designed questions in airports, shopping centres, hospitals, workplaces and other high-traffic places.
Feedback at the point of experience
Gather instant, actionable feedback from your customers or staff and get live survey results delivered to your mobile or desktop device, to help you monitor and react to changing service levels in real time
Unrivalled customisation
Surveyapp makes it easy to communicate your brand identity. Display logos, add images, and show off your brand using customised themes and layouts. Dress up your terminals with your own custom designed branding board that will give your customers a visual cue and ensure you get noticed from a distance. Our kiosks are also available in table and desk mounted options.
Find out what’s up
Something not right? Unlike fixed-button survey terminals, Surveyapp lets you ask follow-up questions.
Find out why someone is unhappy, but also why they feel that way – and gain the insight and confidence to make the necessary improvements.
SurveyKiosk - for a fully managed solution
Access our support teams whenever you need them, get our advice on your customer experience or employee engagement programme, and let us help you get you up and running in hours, not days.
Deploy surveys remotely
There’s no need for physical access to the device your survey will appear on – design your survey wherever it’s convenient, and deploy it online from anywhere - in minutes!
Get NPS, CES and CSAT happiness ratings
Whether you’re tracking your Net Promoter Score (NPS), CES (Customer Effort Score) or just monitoring employee satisfaction ratings in your workplace, our surveys are perfectly designed to accommodate these question types.
Real-time feedback
Get real-time feedback and alerts on the things that matter to you with our app push notifications, SMS and Email Alerts. Get the key insights you need at any time and collaborate with your team on urgent issues flagged up, with our Manager App and case management system.
Analytics with attitude
Spot patterns in your data automatically with detailed statistical and text analysis using our analytics suite. See your data come to life visually and track your performance over time.
Report scheduling
Scheduled reports provide regular snapshots of survey performance without the need to be logged in to the Surveyapp dashboard.
Simply choose your automated reports, specify when you want to receive them, and get access to the latest insights from within your email inbox.
Multi-language surveys
Ask questions in your respondents’ own languages. Surveyapp supports the design and analysis of questions in any language, including Japanese and Arabic.
Scalable with your business
Whether it's one kiosk to capture feedback from customers in a café or a fleet of several hundred kiosks in a busy airport, Surveyapp is designed to scale with your needs.
Choice of question types
Combine familiar smiley-face options with alternative question types, such as Net Promoter Score (NPS), Likert scales or free text – the choice is yours.
Understand the why
Ask follow-up questions with skip logic and conditional branching to understand the reasons behind your customers’ responses – and what they want you to do to improve the experience next time.
Branding and personalisation
Customise and personalise surveys to match your brand, by adding a logo or background, or choosing an appropriate design and colour scheme.
Case management
Integrate Surveyapp with your case management procedures by assigning different alerts to different staff based on their areas of responsibility.
Full kiosk mode
Including a stand, tablet and dedicated software, Surveyapp’s survey terminals feature a full kiosk mode, with pin-protected access for security.
NPS and CSAT metrics
A choice of question formats lets you gather the insights that matter to your business – track your Net Promoter Score (NPS), or monitor your CSAT ratings.
Scheduled reports
Set up scheduled reports to deliver regular insights to your and your managers’ inboxes, to help track trends and support decision-making.
Multiple user roles
Define multiple user roles, so that your team members only have access to the data and reports that they really need.
Take actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchTake actions that make an impact
Go beyond measurement and take the actions that will generate real business value. Designed to be scalable and sustainable, CustomerXM helps you drive action throughout the organisation.
Get in touchSee what Surveyapp can do for your business
Get your CX program up and running in days, not months.